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1. What is Voice Brandname?

Voice Brandname is a modern technology solution that allows the business name to be displayed on the customer's phone screen when the business calls. Through this service, advertising and customer care are enhanced with two-way communication, allowing for more flexible and accurate calls.

Unlike regular messages or calls that only display the phone number, when using the Voice Brandname service, the business's phone number will be encrypted into a string of characters representing the registered brand name with the carrier.

Displaying the brand name on incoming calls helps businesses build their brand image, create trust and professionalism in the eyes of customers, and also helps customers recognize that this is a reputable call from the business.

Voice Brandname is an optimal solution to elevate your brand.

2. Voice Brandname offers several benefits to businesses:

Seven benefits that businesses receive when registering for the Voice Brandname service include:

2.1. Brand Promotion

 Displaying the brand name on the customer's phone screen helps significantly spread the business image. This feature enhances the brand's value and effectively promotes the business.​

Additionally, the professionalism and trust in the eyes of customers are also improved. As a result, customers can easily recognize and be impressed by the brand even if they have not used the business's products or services.

Enhance Brand Awareness and Promotion through Voice Brandname​

2.2. Cost Savings on Choosing Premium Numbers

In the past, businesses often registered premium phone numbers to create an impression and help customers easily remember their hotline number. However, with the large number of businesses, choosing a premium number is not easy and often requires a significant financial investment.

However, now with the use of Voice Brandname, businesses no longer need to choose premium numbers. This not only saves costs and time involved in buying these expensive numbers but also makes it easier for customers to recognize and remember the brand name during incoming calls.

2.3. Enhance Trustworthiness

When using the Voice Brandname service package, businesses are required to meet verification requirements from the carrier and comply with legal regulations. Therefore, the service helps enhance the credibility of the business, build a professional image, and create a sense of security and trust for customers.

Enhancing Business Credibility and Professionalism​

2.4. Increase Customer Call Answer Rates

Telemarketing and customer care via phone are very common and widely used methods today. However, these methods face significant challenges due to the tendency of customers to avoid answering calls from unknown numbers.

With the brand name display feature of Voice Brandname, customers can quickly recognize that the call is from a business. Statistics show that the answer rate of customers is significantly higher compared to using a regular phone number.

2.5. Retain Existing Customers and Reach New Ones

For existing customers, calls from a business that display the brand name help customers recognize that it is a call from the service provider they are using. This makes customers feel more comfortable when answering the phone and avoids the tendency to ignore the call or feel bothered by a call from an unknown number.

Moreover, displaying the brand name on calls significantly enhances the ability to reach potential new customers. When customers know who is calling, they can anticipate their needs and naturally accept the business call.

2.6. Connect Existing Business Call Center

The Voice Brandname system can connect with your existing business call center. This makes it very convenient for businesses to integrate their pre-existing call center with the service. The integration process is straightforward, quick, and convenient for businesses.

2.7. Enhance Two-Way Interaction

With the two-way interaction feature, the sales and customer care departments of the business can interact with customers as they would with regular phone calls. This capability enhances communication efficiency and effectiveness, making it easier to address customer needs and inquiries.

This allows customers to receive direct consultation and answers from the business rather than connecting through a call center. As a result, it increases customer trust and makes interactions more convincing and effective.

3. Voice Brandname is suitable for a wide range of businesses, particularly those that rely on direct communication with customers. Here are some examples: 

Voice Brandname is a highly applicable service, beneficial not only for marketing but also for business communication, promotion, and customer care. Therefore, Voice Brandname is suitable for all industries, including:

• Education: English centers, tutoring centers, private schools, skills training classes, etc.
• Healthcare: Hospitals, private clinics, pharmacy chains, etc.
• Real Estate: Real estate brokerage companies, project developers, etc.
• Banking: Credit services, investment advisory, telesales, etc.
• Tourism: Media and events, promoting travel information, etc.
• Transportation: Logistics, procurement, shipping, etc.
• E-commerce: Online business, e-commerce transactions, customer care, etc.

Voice Brandname is indeed suitable for a wide range of businesses

4. How to Register Voice Brandname for Your Business

Currently, many providers have developed and offer Voice Brandname services, each with its own registration process. However, the common factors that need to be ensured include:

Registration Requirements:​

• Valid Brandname Registration: The business must have a legitimate Brandname certified by the Ministry of Information and Communications.
• Hotline and Call Center Number for Brandname Assignment.

Registration Process: 

• Step 1: Call the hotline, contact the call center, or fill out the service registration form on the provider’s website.
• Bước 2: Nhân viên tư vấn gói giải pháp phù hợp với nhu cầu để khách hàng chọn. Step 2: A consultant will advise on the appropriate solution package based on your needs, allowing you to choose the best option.
• Step 3: Follow the registration instructions provided by the consultant.
• Step 4: Sign the service contract with the Voice Brandname provider.

Registering for Voice Brandname offers numerous benefits for businesses:

5. Which Voice Brandname service is the best currently? 

With Vinnet's Voice Brandname service, customers will experience an optimal solution for making calls with the aim of providing business consulting and customer care.Voice Brandname​

The service integrates many superior features, ensuring the best experience for customers:

• Báo cáo thống kê: Cung cấp số lượng hotline, số lượng doanh nghiệp sử dụng, sản lượng phút thoại thực hiện tương ứng với các doanh nghiệp. Báo cáo được cập nhật tùy chọn theo ngày, tuần, tháng hoặc năm. Statistical Reports: Provide the number of hotlines, the number of businesses using the service, and the total minutes of calls made corresponding to each business. Reports can be updated daily, weekly, monthly, or annually.
• Customer Care Support: Includes tools for lookup operations, call details, call history, feedback interface, call quality check, etc.
• Brandname Declaration and Management: Businesses declare and register their Brandname on the system, after which MobiFone will evaluate and approve the corresponding Brandname. When the Brandname expires, businesses need to renew or re-register it.

To meet the diverse needs of businesses, Vinnet Voice Brandname offers the following solutions:

• Provide Voice Brandname for businesses to connect calls via Voice Brandname SIP Trunk service.
• Cung cấp Voice Brandname cho doanh nghiệp kết nối cuộc gọi qua dịch vụ/hệ thống SIP Trunk khác của Vinnet. Provide Voice Brandname for businesses to connect calls via other Vinnet SIP Trunk services/systems.​
• Provide Voice Brandname for businesses to connect calls via telecommunication routes, without going through a switchboard.

Advantages of MobiFone Voice Brandname Service:

• Competitive Pricing: The service is offered at a preferential cost, making it suitable for various business models.
• Flexible Plans: Include multiple pricing tiers with various term lengths, allowing businesses to easily select the most suitable option.
• Enthusiastic Support: Provides consultation and answers questions to help customers choose the best service for their business.

Vinnet Voice Brandname – dịch vụ cuộc gọi thương hiệu thông minh Vinnet Voice Brandname – Smart Brand Call Service​

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